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Head of HR Customer Delivery

Local Government (NJC): P11

Main area
Human Resources
Local Government (NJC): P11
Full time - 35 hours per week
Job ref
7 Newington Barrow Way, London N7 7EP.
£70,311 - £74,706 Per annum
Salary period
08/08/2021 23:59

Our ambition

We're determined to make Islington fairer. To create a place where everyone, whatever their background, has the opportunity to reach their potential and enjoy a good quality of life.

We also have an ambitious goal – to be the best council in the country – with every employee clear about the part they play and inspired, focused and supported to give their very best.

We want to build an organisation where employees feel valued, inspired and empowered to help us achieve our goals and provide the best services possible to our residents.

Our values and behaviours

‘Be Islington’ is about setting a clear challenge about what it means to be an Islington employee and sets the standard for every new recruit.

We ask our employees to ‘Be Islington’ – playing their part in working together for a fairer borough and to always be collaborative, be ambitious, be resourceful, and be empowering (‘CARE’).


Islington HR is reshaping its services. We’re realigning our service provision to put digital, learning and innovation at the heart of what we do. We’re creating 3 new functions – HR Customer Delivery, Organisational Development and Strategic HR Partnering.

Our vision is to be a trusted professional partner, empowering our managers and people to thrive and deliver better services for Islington.  By joining the team, you’ll play a vital role in enabling this, putting fairness and equality at the heart of everything we do – in our communities and our workplace.

As the Head of HR Customer Delivery, you will lead a range of operational services for HR providing highly specialised HR expertise and advice to HR colleagues, managers, partner organisations and clients. You will ensure the effective provision of employee/payroll changes, transactional recruitment and campaign management and employee relations. You will drive the digital enhancement programme to enable automation and the modernisation of HR systems and processes. You will also ensure a qualitative and quantitative data and intelligence approach to the continuous improvement of service delivery, innovation and customer interaction.

If you have the skills and experience and think you have what it takes to take forward our vision then we look forward to receiving your application.

London Healthy workplaceTimewise helps businesses to attract and develop the best talent through flexible working.London Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationDisability confident committedGood Work StandardStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Documents to download

Apply online now

Further details / informal visits contact

Jackie O' Donoghue
Job title
Project Manager
Email address
Telephone number

If you have problems applying, contact

N7 7EP