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Housing Repairs Co-ordinator

Scale 5/6 £24,618 - £29,010 p.a.

Main area
Housing and Adult Social Services
Scale 5/6 £24,618 - £29,010 p.a.
Permanent and Fixed Term
Full time 35 hours per week
Job ref
33-37 Brewery Road, London N7 9QH
Scale 5/6 £24,618 - £29,010 p.a.
31/03/2019 23:59

Housing Repairs Services Coordinator

We are looking for motivated and customer focused people with a genuine interest in housing, to help us deliver excellent housing services and take forward our challenging improvement plan.

Essential Requirements:

  • Competence in using multiple IT Systems e.g. Microsoft
  • Diagnostic and problem solving skills
  • Ability to provide a professional front-line telephone service from our   Contact Centre at the public face of our Organisation 
  • Excellent team working and communication skills at all levels
  • Patience, politeness and empathy to deal with customers from diverse backgrounds
  • Able to remain calm and organised under pressure to answer high volume of calls and electronic requests 
  • An understanding of housing repairs, landlord, tenant and leaseholder’s responsibilities.

This is your chance to build on your own skills and experience and make a worthwhile contribution to the important work that we do. If you are interested in joining a dynamic Contact Centre, accredited to the International Standard of Customer Contact Association and making a difference to the residents of Islington, we’d like to hear from you. In return for your commitment we offer excellent training and development opportunities.

Closing Date: Sunday 31st March 2019 at 23:59

Interview and Testing Date: TBC

Testing will consist of Numerical, Verbal Reasoning and Typing

For an informal discussion about the role, please contact Clive Murray on 020 7527 5438, or email him at .

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Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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If you have problems applying, contact

7 Newington Barrow Way
N7 7EP