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Quality Assurance Officer

P04 £40,653 - £43,503 pa pro rata

Main area
Housing and Adult Social Services
P04 £40,653 - £43,503 pa pro rata
Fixed term up to 6 months
Part time 21 hours per week
Job ref
222 Upper Street
P04 £40,653 - £43,503 pa pro rata
16/12/2018 23:59

Islington ASC is changing how it does things through its practice framework, ‘Building Strengths for Better Lives’, aiming to combine people’s individual abilities and resources with the resources in their own social network and also their local community. Staff will be supported to adopt this way of working through training, supervision and constructive feedback from auditing of practice.

The quality and impact of practice will be measured and improved by applying a Quality and Practice Assurance Framework incorporating such activities as case file audits, direct observations, good quality supervision, and customer feedback mechanisms.

As the Quality Assurance Officer you will report to the Principal Social Worker for Adults and work collaboratively with many others across the service co-ordinating, supporting, analysing and carrying out quality assurance activities. You will take a prominent role in developing a working environment in which everyone is supported to;

  • Be committed to excellent practice and outcomes, and continual learning and improvement
  • Acknowledge that everyone has a role to play in improving practice and outcomes from senior managers to social care practitioners
  • Be aware and understand the standards expected for the work that is done
  • Understand how those standards help to improve outcomes for customers and carers
  • Listen to the voices of people, including carers and families, who are at the centre of the discussion on what excellent practice and outcomes means to them and how we can sustain and improve it
  • Evaluate how practice and processes contribute to service improvement
  • Be open to support, challenge and change
  • Know that excellent practice, outcomes and improvement is most likely when there are skilled, enthusiastic and resourceful staff, and therefore staff support, formal supervision and learning and development is central
  • Celebrate successes and share examples of excellent practice across the service
  • Learn from situations where outcomes are not positive, to achieve further changes to improve services
  • Ensure that people who use services and their families, know about the quality of care and support in their local area.
  • Have a collaborative relationship with all partners with the aim to achieve excellent practice and outcomes
  • Ensure value for money and efficient use of resources

If you would thrive on undertaking this challenge and have a good level of knowledge, experience and understanding of Adult Social Care law, practice and policy and are well-organised, systematic and analytical in your approach please consider applying for this pivotal role in Islington Adult Social care.

For an informal discussion about the role, please contact Jenefer Rees at


Closing date: Sunday 16 December 2018 at 23:59


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Applicant requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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If you have problems applying, contact

020 7527 2849