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Service Desk and User Support Manager

PO4, £41,466 - £44,373 p.a.

Main area
Digital Services
PO4, £41,466 - £44,373 p.a.
Full Time - 35 hours per week
Job ref
7 Newington Barrow Way
PO4, £41,466 - £44,373 p.a.
15/12/2019 23:59

Be part of our new team – Islington Digital Services: IDS

After undergoing a period of rebuilding and transition by bringing IT and Digital back into the Council as an in-house sovereign service, we are pleased to be recruiting to a number of exciting roles in Islington’s new Digital Services. We are now starting to deliver our approved business plan to:

  • bring our current technology platforms up to date and fit for the future, supporting smart working to provide high quality services;

  • build an agile and customer focussed IT organisation that brings deep technical and business knowledge to how we deliver successful solutions that meet the needs of our residents;

  • unlock the digital capabilities of our workforce in making the most of what technology can offer to transform services.

You will be responsible for the management of IDS’s customer, facing user support teams, ensuring they meet business needs, perform to expected standards and demonstrate best value. you will need to establish and embed a culture within the IT service desk and user support functions which is accountable, demonstrates a sense of urgency and places a high emphasis on risk management and ensuring the right business changes are identified and prioritised to deliver maximum value utilising industry best practice principles where appropriate.

At the heart of IDS is the drive to invest in growing our internal skills and making IT the trusted go-to place where solutions are delivered quickly, delivering excellent value and integral to the way our Council does business. If you want to be part of this journey please get in touch.

Closing date: Sunday 15th December 2019 at 23:59

Interview/ Testing date: TBC

For further information contact Frank Purcell, Operational Services Manager, Email: E:

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Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UKVI website. From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement. Guidance can be found here Criminal Records Checks for Overseas Applicants.

Documents to download

To print a document or save it to your computer, please click with your right mouse button on the document title and select "Save Target As...". You can then save the document in a suitable place on your computer ready to print it out. Clicking with the left mouse button will open the document in a new window (if your web browser can do so).

Apply online now

Further details / informal visits contact

Contact details:

Frank Purcell

Operational Services Manager

Islington Digital Services



If you have problems applying, contact

N7 7EP